Size Guide
Small
Medium
Large
Shipping & Delivery Information
Learn about our shipping options and policies
Standard Shipping
Free standard shipping on orders over €200. Delivery within 5-7 business days. Track your order with our tracking system.
Delivery Info
We deliver to all EU countries. Orders are processed within 24 hours. You will receive a confirmation email with tracking details once your order ships.
Secure Packaging
All items are carefully packaged to ensure they arrive in perfect condition. We use eco-friendly packaging materials whenever possible.
Returns
Easy returns within 14days. Items must be unused and in original packaging. Contact our customer service team to initiate a return.
How Can We Help You?
Browse our help topics or contact our support team
Orders & Shipping
Track your order, shipping times, and delivery information
Returns & Exchanges
Learn about our return policy and how to exchange items
Payment Methods
Accepted payment methods and billing questions
Product Information
Size guides, product care, and specifications
Account & Privacy
Manage your account and privacy settings
FAQs
Frequently asked questions and quick answers
Still Need Help?
Our support team is here to help you with any questions
Exchanges & Returns
How to Exchange
To exchange an item, please follow these steps:
- Contact our customer service team within 14days of receiving your order
- Provide your order number and the item you wish to exchange
- We'll send you a prepaid return label
- Ship the item back to us in its original condition
- Once we receive your return, we'll send out your exchange
How to Return
We accept returns within 30 days of purchase. Here's how:
- Ensure the item is unused and in its original packaging
- Contact our support team to initiate a return
- Print the return label we send you
- Pack the item securely and attach the label
- Drop off at your nearest shipping location
- Refunds are processed within 5-7 business days after we receive your return
Return Policy
Eligibility:
- Items must be returned within 14 days of delivery
- Products must be unused and in original condition
- Original packaging and tags must be intact
Non-returnable items:
- Final sale items
- Personalized or custom products
- Opened hygiene products
- Damaged items